
FAQ
FREQUENTLY ASK QUESTIONS
1. What is natural soap, and what sets it apart from regular soap?
Natural soap is made with
all-natural ingredients, such as vegetable oils, butters, and essential oils. It is made using a cold process, which combines fats and oils with an alkaline solution to create soap.
Regular soap, on the other hand, is often made with synthetic ingredients, such
as detergents, fragrances, and preservatives. It is also mass-produced and may contain harsh chemicals that can strip the skin of its natural oils.
Here are some of the key differences between our soap and regular soap: Natural & Organic Ingredients: Our soap is made with all-natural & organic ingredients, while regular soap is often made with synthetic ingredients with long chemical names. Manufacturing process: Our soap is made using a traditional saponification process, while regular soap is often mass-produced using chemicals and heat. Harshness: Our soap is much more gentler on the skin than regular soap, which can be harsh and drying. Benefits: Our soap can offer a number of benefits for the skin, including: Moisturizing: Our soap features pure organic shea butter, olive oil and sunflower oil, which are all a natural moisturizer. Nourishing: Our soap contains naturally occurring vitamins from ingredients you can recognize and pronounce that nourish the skin. Cleansing: Our soap is effective at cleansing the skin without stripping it of its natural oils. Gentle: Our soap is extremely gentle on the skin, even for people with sensitive skin. Overall, natural soap is a better
choice for people who want a gentle
and nourishing soap that is made with all-natural ingredients.
2. What are the primary ingredients used in your soap?
Our soap base is just a few ingredients: Coconut Oil - Antibacterial, Anti-fungal, Lathering, Cleansing and Moisturizing. Palm Oil - Moisturizing, Soothing, Nourishing and Protective. Olive Oil- Lathering, Soothing (great for Eczema & Psoriasis), Conditioning and Moisturizing. Hemp Seed Oil – deep moisturizing, anti-inflammatory properties, balance oil production, sooth irritation and potentially help with conditions like eczema and acne due to its rich content of omega-3 and omega -6 fatty acids. Castor Oil – Moisturize, nourish and cleanse the skin. It can also help with acne inflammation and wound healing. It can help soothe irritated or inflamed skin making it a good choice for conditions like sunburn, minor burns and eczema.
3. How is natural soap made, and what is the soap-making process?
Natural soap is made using a traditional soap-making process called saponification.
Saponification is a reaction that occurs when fats and oils are combined with
an alkali. This reaction produces soap and glycerol.
4. Are natural soaps suitable for all skin types, including dry or sensitive skin?
Yes, natural soaps are generally suitable for all skin types, including sensitive
skin. Natural soaps are made with gentle ingredients and do not contain harsh
chemicals, which can irritate sensitive skin. In fact, many people with sensitive skin find that our soaps are the only soaps that they can use without experiencing irritation. This is because our soaps are made with nourishing ingredients, such as coconut oil, olive oil, palm oil, hemp seed oil and castor oil, which can help to soothe and protect the skin. If you have sensitive skin, it is important to choose a soap that is made with simple ingredients.
5. Do natural soaps have any advantages for people with skin conditions like eczema or psoriasis?
Yes! Natural soaps can have several
advantages for people with skin conditions like eczema and psoriasis.
Advantages of natural soaps for eczema and psoriasis: Gentle and non-irritating: Our soaps are made with gentle ingredients that are less likely to irritate sensitive skin. Moisturizing: Our soaps contain nourishing ingredients, such as coconut oil, olive oil, palm oil, hemp seed oil and castor oil, which can help moisturize and soothe dry, irritated skin. Anti-inflammatory: Our natural soaps contain ingredients with anti inflammatory properties, such as oatmeal, neem, papaya, plantain peel, aloe vera, turmeric, cucumber. These ingredients can help to reduce redness and inflammation associated with eczema and psoriasis. Antibacterial: Our natural soaps contain ingredients with antibacterial properties, such as coconut oil. These ingredients can help to prevent skin infections, which are common in people with eczema and psoriasis.
6. Why do natural soaps not last as long as commercial soaps?
There are a few reasons why
natural soaps may not last as long as commercial soaps: Glycerin content: Natural soaps contain much more glycerin than commercial
soaps. Glycerin is a humectant, which means it attracts moisture. This can cause natural soap to soften and dissolve more quickly than commercial soap. Lack of hardening agents: Commercial soaps often contain hardening agents, such as sodium chloride (table salt) and sodium sulfate. These ingredients help to make commercial soaps harder and longer lasting. Natural soaps, on the other hand, are not made with artificial hardening agents. This makes them softer and less durable than commercial soaps.
7. What are essential oils
Essential Oils are the natural essences of plants acquired by steam distillation or cold
expression from a single botanical source.
8. Do you offer wholesale pricing?
Yes, we offer wholesale pricing for brick-and-mortar shops. Send me an email at oceanmistsoapco.com to request access to our wholesale pricing and thank you for your interest!
9. How much does customization cost?
Customization of your favor soap label is FREE as long as you are ordering 10 or
more. We will include the bride and grooms name and wedding date on the label - for example: "Tina & Ben April 20, 2025" or words of your choosing.
Ordering less than 10 of an item you can STILL have customization there is just
a small $15 fee to cover the time we spend formatting your label.
10. Giftwrapping and packaging
We offer gift-wrapping for purchases and will include a custom note. Receipts are not included in the box as you receive one via email. Type your gift message in the "notes to seller" box at checkout, and we will hand write it onto the card.
11. Refunds/ Returns
Returns
Our policy lasts for 10 days after delivery. If 10 days have gone by since the
delivery of your order, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You are responsible for the safe return of your item. Once the item has been inspected and deemed unused and in new condition a refund will be issued to the payment method used to place the original order. All returns are subject to a 20% restocking fee. Shipping fees are not
refundable and deducted if appropriate. If you are shipping an item for return you should consider using a trackable shipping service and/or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of any shipping fees will be deducted from your refund. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver. Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange
it for the same item, send us an email at oceanmistsoapco.com.
12. Shipping Methods/Rates
At Oceanmistsoapco.com, we are committed to providing you with a seamless and efficient shopping
experience. This includes ensuring that your orders are processed promptly and
delivered to your doorstep in a timely manner. Please read our shipping policy
carefully to understand how we handle the shipment of your purchases. Shipping rates are calculated based on the weight, dimensions, and destination of your order. The exact shipping cost will be displayed during the checkout process.
From time to time, we may offer free or discounted shipping promotions. Keep
an eye on our website and newsletters for these special offers. We offer standard US Shipping. This method will most likely ship your order using USPS, UPS or FedEx depending on size, weight and destination.
Order Processing Time/Order Tracking
Orders are typically processed within 1-2 business days (excluding weekends and
holidays) after payment confirmation.
- Please note that customized or made-to-order items may require additional
processing time, which will be clearly communicated during the ordering
process. Once your order is shipped, you will receive a shipping confirmation email with a
tracking number. You can use this number to track the progress of your shipment
online.
Estimated Delivery Times
Estimated delivery times are provided during the checkout process and are based on the selected shipping method and your location. Please note that delivery times are approximate and may vary due to factors
beyond our control, such as weather, carrier delays, or customs clearance.
Lost or Damaged Shipments
In the rare event that your order is lost or
damaged during transit, please contact our customer support team immediately.
We will work with the carrier to resolve the issue and ensure your satisfaction.
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